Reviews

Air Conditioner, Gas Furnace, and Booster Fan Installation in Rochester NY, 14617

October 6, 2022

Our furnace is up and running! Thank you for the work you did in helping us decide to go with Excellent Air. Install was as expected, and everything seems to be working. Our house is a comfortable 66 this morning. Distant rooms powered by blower fan at temperature with dimmer switch low. We want to compliment James on the excellent work and integration of the team. Kathleen (spouse) says it was good to hear them working and enjoying their job, working together. Clearly taking great pride in their work. James says that come next Spring, we will get the A/C unit fully charged, as the last part of the install. We will be switching to your company for the yearly maintenance agreement when the time comes. Thank you for your service!

- Paul K.

Gas Furnace Installation in Pittsford, NY 14534

September 21, 2022

“James and his coworker did a great job with my new furnace installation. They were very courteous and conscientious about every aspect of the job. James took the time to show me the job, ask if I had any questions, and answered any questions I had. They were both very friendly and very professional. I’ve used Excellent Air for many years and highly recommend them. All of their technicians throughout the years have been truly “Excellent”!”

- Connie G.

Air Conditioner Maintenance in Rochester, NY 14617

September 19, 2022

“Josh came to do routine service check on my three mitsubishi units. He discovered mold in 2. I was concerned and watched him do his work. I want to commend him for the thoughtful, careful thorough work that he does. He iwas careful of his surroundings and my home as he did his work . He gave me a bit of advise to help avoid the mold issue. I appreciate the way he completed his service – thanks Josh!”

- Karen P.

Ductless and Furnace Maintenance in Honeoye Falls, 14472

September 12, 2022

“Jordan was on time and very thorough and very professional.”

- Harriet P.

Boiler Maintenance in Scottsville, NY 14546

September 8, 2022

“Well satisfied with the job Josh did”

- Bob B.

Air Conditioner Maintenance in Holley, 14470

July 20, 2022

“Ryan came to the house to do the maintenance on the Air Conditioner he noticed that the drainpipe was plugged. We had no idea that this was going on and water was getting into the furnace. He called and told us the problem and solution. He explained what would fix the problem and the cost of how much. We had no hesitation on letting him do the repair. Thankful he found the problem, or we might have had a much bigger expense on our hands. We have used Excellent Air for 4 years and they have never disappointed us with their customer service and professionalism. We would and have recommend Excellent Air. Great Job.”

- Andy H.

Air Conditioner Maintenance in Pittsford, NY 14534

July 19, 2022

“Neil did a great job cleaning and servicing my extremely dirty AC unit. He recommended a hard start kit, installed it and signed me up for the Comfort Club Gold Plan. Thanks for the great service!”

- Richard P.

Air Conditioner Repair in Canandaigua, NY 14424

July 12, 2022

“We had a problem with our air conditioning unit late in the afternoon. Ryan was able to come out within the hour and help us figure out what was going on. Initially, he had explained the part that was needed and stated that the place he was ordering it from said it would be in 3-4 days later. After Ryan left, he called back and told me he had called around and found the part we needed and could come back in the morning and repair it. True to his word, he was back first thing and walked me through everything he was doing and why. Great service!”

- Aaron S.

Air Conditioner Installation in Chili, NY 14514

June 22, 2022

“James and his colleagues were great from start to finish on the installation of my new Central Air; thorough in their explanations, great at answering questions and worked together to make sure installation was done well. I’m very happy with the added comfort this has brought to my home.”

- Megan W.

Air Conditioner Installation in Rochester, NY 14622

May 24, 2022

“Arrived on time, efficient, and awesome job. I am a Realtor, and I recomnend Excellent Air to all my clients!! Best in the business! Thank you guys!!”

- MJ L.

Furnace Maintenance in Mumford, NY 14511

May 19, 2022

“Neil cleaned parts of my furnace that no other company even took apart! He was very nice and answered all my questions. I was very happy with the job he did!”

- Cheryl M.

Air Conditioner and Gas Furnace Maintenance in Churchville, NY 14428

May 6, 2022

“Ryan was very helpful, knowledgeable, and friendly. He made sure everything was in working order and answered all my questions. He gave advice on what needed to be done so the furnace would work more efficiently also, and we will be making another appointment to get it done. Thank you again for the great service!”

- Rebecca N.

Air Conditioner and Gas Furnace Installation in Penfield, NY 14526

February 9, 2022

"Excellent Air did a great job on our complete furnace and A/C replacement project. It went quicker than I expected, the installation looks great, and our new Ruud is working perfectly. They offered competitive pricing and 0% financing as well. We are very pleased with our choice."

- Wes N.

Gas Furnace Replacement in Avon, NY 14423

January 26, 2022

"Fast, friendly service. Completely professional. Excellent high quality work at a reasonable price."

- Dave S.

Gas Furnace Repair in Rochester, NY 14546

January 16, 2022

"We are extremely pleased with experiences with Excellent Air. From professional installation to quick responses for issues with our furnace. They are responsive and even answered a phone call at 2 am and another, yesterday, after hours. I recommend them to all that I know! Excellent company that employs friendly and competent employees! Thank you!"

- Lynn G.

Air Conditioner Installation in Rush, NY 14543

November 24, 2021

"Thank you for the note. I very much appreciate the personal touch. When I had the install, Sue told me to thank you for my loyalty. I explained to her, that you got me when we installed the A/C unit at the old house and it was mistakenly put on the wrong side of the addition. What got me was it was changed immediately, and an outdoor electric plug was put in where the abandoned hole in the house had been. To me, that was taking an unfortunate situation and turning it into what I called an upgrade. I happened to have a separate contractor at the house near that time doing something else. They had broken something and instead of being stand up, they tried to hide it and tell me it was minor. The difference between the two approaches was very telling. Now I will never use them again and will tell everyone I know not to, whereas I am now your loyal customer and tell everyone I know how great I have been treated by your company. So, thank you! It is nice to be able to have trust in this day and age. My RUUD seems to be working great and I am enjoying the sense of security a new unit brings. Happy Thanksgiving to you and yours, and thank you again for reaching out!!"

- Patti S.

Air Conditioner and Gas Furnace Replacement in Scottsville, NY 14546

November 15, 2021

"Excellent Air has been an excellent AC and Furnace company to work with! They accommodated our urgent replacement for the AC and furnace when they failed on the hottest days of summer. They adjusted their schedule and went above and beyond to make sure we would have it repaired and installed asap. They did the annual checkups and maintenance for the old units, and were always on time, reliable, and fair priced. Installation of these units was taken care of in the same way. Greg, the owner, took personal care of the whole process and took the time to help us select the best unit within our budget, answering all of our many, many questions with patience and in a detailed manner. Donna at the office and the technicians share that very nice and welcome culture of customer service answering our questions, helping us register the units for the warranty, and even helping us with the rebates. We highly recommend them to everyone. We are happy customers! Thank you, Greg and team!"

- Boris M.

Gas Furnace Installation in Rush, NY 14543

November 11, 2021

"I was made to feel as if my situation was important and needed to be taken care of as quickly as possible."

- Carol S.

Diagnostic Service Call in Greece, NY 14626

April 14, 2020

“It’s all in the name and Excellent is exactly what they are. Whether you’re dealing with at the office or on the field it’s like dealing with family. Can’t say enough about this company, leadership starts at the top and that is exactly what you encounter. Use Excellent Air and Heating for an “excellent experience, job done right and so much more."”

- Lori S.

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