“Thank you for the note. I very much appreciate the personal touch. When I had the install, Sue told me to thank you for my loyalty. I explained to her, that you got me when we installed the A/C unit at the old house and it was mistakenly put on the wrong side of the addition. What got me was it was changed immediately, and an outdoor electric plug was put in where the abandoned hole in the house had been. To me, that was taking an unfortunate situation and turning it into what I called an upgrade. I happened to have a separate contractor at the house near that time doing something else. They had broken something and instead of being stand up, they tried to hide it and tell me it was minor. The difference between the two approaches was very telling. Now I will never use them again and will tell everyone I know not to, whereas I am now your loyal customer and tell everyone I know how great I have been treated by your company. So, thank you! It is nice to be able to have trust in this day and age. My RUUD seems to be working great and I am enjoying the sense of security a new unit brings. Happy Thanksgiving to you and yours, and thank you again for reaching out!!”